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In NTU, the network account username with a password is used to authenticate campus users and to manage access to online resources like shared folders, printers, e-mailbox, web servers, dial-in, e-learning, StudentLink e-services, etc. on the campus network.
For security reasons, a new student or staff must change his password within 7 days after the account is issued; failing which his account will be suspended. Suspended account will only be re-activated upon re-registration by the account owner personally at the CITS (Centre for IT Services) General Office at North Academic Complex Level 2, NS4-02-21. Subsequently, the password must be changed every 180 days.
Account will also be locked after 6 wrong entries of password. Locked account will only be re-activated upon request by the account owner personally at the CITS General Office.
How to change my network account password?
Please follow the steps below:
- Start the Web browser program (e.g. Internet Explorer).
Access the NTU website http://www.ntu.edu.sg/, select Quick Links, Change Password.
Alternatively, under Address, type https://pwd.ntu.edu.sg/pwd-ssl.htm and hit the <enter> key.
- You should see a screen with a heading of "Centre for IT Services - Network Account Password Changer". Enter the following under the fields shown on the screen:
| Field |
What you should do |
| Domain |
Select Student, Staff or Assoc, whichever is appropriate |
| Username |
Type your network account name |
| Old Password |
Type your password |
| New Password |
Type a new password of your choice. It must be between 8 to 14 characters long. It is case-sensitive, i.e. to the computer system, lower-case letter 'a' is different from upper-case letter 'A'. Try to use a combination of upper- and lower-case alphabets, numbers and special characters to make the password strong. |
| Re-Confirm |
Type the same password that you have entered under new password. |
| Change Now |
Click on the button. If the change is successful, you should see this message "Your password has been changed". |
- Reboot your PC after changing the password.
I have forgotten my password, what should I do?
If you have forgotten your network account password, you may reset it by one of the following means:
- Make a trip down in-person with your matriculation or staff card to CITS General Office at NS4-02-21 during the opening hours:
8.30am-5.45pm on Monday to Thursday
8.30am-5.15pm on Friday
(closed on Saturday, Sunday and Public Holiday)
- Walk-in with your matriculation or staff card to any of the Libraries:
Lee Wee Nam Library information desk at NS3 Level 2
Library 2 loan counter at Blk N2 Level B2
Media Resource Library loan counter at Blk N2 Level B3
- Fax us your request with a copy of your matriculation or staff card to 6792 7892
- Reset password via SMS (Short Message Service) from your mobile phone.
This is highly recommended for your own convenience. However this is possible only if you have first registered your mobile phone number with us. Please refer to http://www.ntu.edu.sg/CITS/Getting+Help/password+reset+thru+sms.htm for details.
After the password has been reset, you are advised to change this password using the steps outlined in the previous section to something more secured and not known to others at your earliest convenience. StudentLink PIN can also be reset by the above means except via SMS.
Keeping your password secured It is your responsibility to keep your password confidential at all times. Should you suspect another person of using your account, you should change your password and report this to the Centre for IT Services immediately. Never reveal your password to anyone, including technical support personnel. CITS will never request for your network account password or StudentLink/StaffLink PIN for any reason.
A password is a useful security measure only if it is kept secret and is hard to guess. Do not write down your password. If you use your password to log in to a resource or service e.g. Webmail or StudentLink, be sure to log off when you're done. Avoid allowing a program or dialog box to save your password. Not only will you forget your password, you will also allow an intruder easy access to your personal information like e-mailbox, personal particulars and exam results.
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